Christmas opening hours
We will be open as usual for emergency parcel requests on Monday 22nd and Monday 29th December, and will be making deliveries through the week on Monday, Tuesday, Saturday and Sunday over the festive period.
We will be closed for all requests and deliveries on the 24th, 25th and 26th December, and on the 31st December, 1st and 2nd January.
We will resume usual opening hours the following week, opening for requests as usual on Monday 5th and Wednesday 7th January.
SUPPORT
We provide emergency food parcels
Food parcels can be requested once every 7 days. We are open for emergency parcel requests from 10am–3pm on Mondays and Wednesdays.
If you would like to request a parcel, you can contact us in the following ways:
Please read the below information before requesting.
Our parcels contain a balanced supply of pasta/rice, bread, tinned goods, fruit/veg, protein, chilled/frozen items plus toiletries, cleaning products, pet food and baby supplies - all subject to supply levels.
We aim for these to cover a household’s food needs for 3-4 days. We work hard to spread what we have as fairly and efficiently as possible between thousands of people.
Emergency Parcels can be ordered every 7 days from when you last requested.
After requesting an emergency parcel for the first time, one of our team will call you on No Caller ID to take down your information and food preferences. We want to get you food you enjoy eating, so please give us as much info on your dietary preferences as possible!
We do not require referrals for parcels and welcome self referrals - you do not have to provide a reason for needing help, and we do not means test.
Collection
We are work with partner organisations to provide drop-in collection points for our food parcels. This is held at the following location(s):
The Porch (139 Magdalen Rd, OX4 1RL):
Monday–Friday 11pm–3pm
Emergency food parcel requests can be taken in advance and scheduled for collection at an upcoming drop-in.
Delivery
We aim to provide home delivery of parcels within a few days of a request being made, but we cannot always guarantee this due to limited stocks and/or drivers.
If we are unable to schedule a delivery on a given day, please contact us on the next day that we’re open. We can also offer signposting and referrals to other organisations and services.
The only barriers to receiving our deliveries are geographic (you must live within Oxford to receive a parcel delivery). If you live outside of Oxford you are welcome to collect (see below).
If requesting for the first time, please tell us your:
Name and Address
Phone Number
Household size
We currently have the following items in extreme excess. Please let us know if you would/wouldn’t like these items when requesting.
Much of our supply is supermarket surplus, so items may be on or near to their use by date. Be prepared to batch cook or freeze!
To request a food parcel for your household, please fill out this form:
To request a food parcel for your household, please fill out this form:
If you are from a statutory body, charity or organisation and are making a referral on behalf of someone else, please fill out this form: